Our Privacy Policy

This Privacy Policy describes the personal information that may be collected by Totalhearingandhealth.com.au(THH, totalhearingandhealth.com.au, us, we), the choices you can make about your personal information and how we protect your information.

If you would like a printed version of this policy, you can print this page using your browser, or contact us for a copy. Our contact details are listed at the end of this Policy.

The information we hold on you and why

THH is committed to protecting and securing your personal information.

We employ appropriate technical, administrative and physical procedures to protect personal information from unauthorised disclosure, loss, misuse or alteration.

We limit access to personal information to individuals with a business need consistent with the reason the information was provided. We keep personal information only for as long as it is required for business purposes or by the law.

THH protects your personal information by standard industry security measures. We do not share or use your information for any other purpose than to conduct our services to you and billing. If however we are required by Law to disclose your information to the authorities, we will do so.

By using our website and it’s forms, you are agreeing to out privacy policy.

Up to date

Ensuring your personal information is up to date.

THH relies upon the personal information we hold about you to efficiently conduct our business of providing hearing aid services. For this reason it is extremely important that the information we collect is accurate, complete and up to date.

During the course of our business relationship with you, we may ask you, from time to tell us of any changes to your personal information; however, you may wish to contact us at anytime to furnish us with changes to your circumstances.

Can I access the personal information THH holds about me?

You may request access to any of the personal information we hold about you.

In most cases, a summary of personal information such as your name and address details, contact telephone numbers are freely available to you by contacting any one of our branches.

All requests for access to personal information will be handled as quickly as possible and we shall endeavor to process any request for access within 30 days of having received the request in writing. For requests for information which may be held in archives, a fee may be charged to cover the cost of retrieval and the supply of the information to you.

THH may be required by law to retain your personal information for a period of time after you have finished a relationship with us. After the required time has passed, we will attend to the correct destruction or deletion of your personal information.

Anonymity and pseudonyms

You have the option of not identifying yourself or using a pseudonym when dealing with us unless we are required by law or a court/tribunal to deal with individuals who have identified themselves or it is impractical for us to deal with you if you have not identified yourself.

Variation of privacy policy

We may vary the terms of this privacy policy from time to time to take account of new laws and technology, changes to our functions and activities and to make sure it remains appropriate.

If you would like to access the information we hold about you or more information on our privacy policy, please contact us.


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Shop 5, 6 Thynne Street,
Morningside QLD 4170


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Currimundi Family Doctors, Currimundi Court, 768 Nicklin Way, Currimundi QLD 4557


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Shop 6 119 Colburn Ave, Victoria Point


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Wisteria Cottage,
303 George St, Windsor
NSW 2756



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C/O Healthy Body Company
Unit 9 Level 1, 65 Water Gum Drive, Jordan Springs NSW



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c/o Pitt Town Family Practise
53 Bathurst Street, Pitt Town NSW