The Total Hearing Process

The Total Hearing Process

We are completely independent and answerable only to our clients

At Total Hearing we are completely independent, we are not governed by aggressive manufacturing sales targets, and provide our clients a range of brands and technology options to suit their needs and budget.

The journey toward better hearing requires patience, support, and experience. At Total Hearing we provide the professional support to help you transition from hearing difficulties to the treatment and/or supported device.

We will generally see your for three appointments…



At your initial appointment our clinicians will conduct a hearing test. You will be asked to wear a set of headphones and respond to the sounds you can hear. The test is quick & comfortable. There is nothing to worry about. The clinicians will ask some questions to better establish your ‘hearing’ history where you will also be asked in what situations you have trouble hearing. It is important to find out how you hear sounds.

The whole process will give us a better understanding of how your hearing should be treated and if hearing aids would be of benefit.

Your clinician will then discuss with you your results and taking into account your lifestyle and budget, will then prescribe a hearing device best suited to you.

If hearing aids are prescribed, sometimes an impression of your ear may be taken depending on the style of hearing aid to be fitted. This appointment normally takes 45 -60 mins.



The hearing aids are then set at your individual levels and you are shown the features of the aids and how to use them.
The sound can be different than what you have heard before and it will take a while for your brain to “retrain” Don’t worry, we are here to help you throughout your journey every step of the way.

Once you have been fitted with your new hearing aids, we will ask you to trial them for a week or two and then come back to see us.



By this time you will be more comfortable with your hearing aids and any accessories that link to your devices. There may be some minor adjustments to be made. This is a great time to discuss any concerns or difficulties you may be experiencing.




As part of the overall cost of the hearing aids, a clinical fee of $580 is charged to cover the fitting of the devices, the pairing of any Bluetooth devices, and on-going support for a period of 12 months. It is important to note that this fee is non-refundable.

In addition to the initial appointments, we will schedule a follow-up appointment within a month and then every 6 months thereafter to ensure that everything is running smoothly. There is no charge for cleanings and checks of the hearing aids.

However, every 6 months, we do recommend scheduling an adjustment and fine tuning appointment. This appointment comes with a charge of $150.


Meet the Total Hearing Team

You could be  eligible for the voucher component of the Hearing Services Program if you are an Australian citizen or permanent resident 21 years or older and you meet certain eligibility requirements.  This would enable you to free hearing aids and services.

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